We look forward to welcoming you to our medspa. Our goal is to provide a relaxing environment where our talented trained professionals can provide the highest levels of service to enhance the confidence and wellness of our clients. Given that each client is unique and skin conditions can vary, we personalize every treatment during your visit. We acknowledge that your time is just as valuable as ours. This policy will help ensure that we can assist in scheduling you in a timely manner, utilizing both yours and the providers’ time most effectively. Please familiarize yourself with our Policies & Etiquette Guide, which introduces our practice and enables us to deliver the highest level of service as we assist you in Illuminating Yourself.
Practice Policies & Etiquette Guide
Reservation Policies
To secure your preferred appointment slot, we recommend booking well in advance, even before you leave. For instance, it is customary for us to schedule out Botox appointments for the entire year. As a courtesy, we aim to remind clients of appointments via phone, email, or text at least 48 hours ahead.
By making an appointment with Soluma Aesthetics, you agree to the terms outlined in our Policy & Etiquette Guide, including cancellation, consultation, late, no-show, standing appointments, and refund policies. All services require a valid credit card or gift certificate to confirm the booking. Please have your credit card or gift certificate ready when booking.
Booking / Deposit Fee:
Appointments can be booked through the online portal by clicking “book online” on our website. A credit card deposit is required for all appointments. The Booking Fee is credited toward services done that day and is NON-REFUNDABLE IF CANCELLED WITH LESS THAN 48 HOURS’ NOTICE, NO EXCEPTIONS.
Booking Fees/Deposits range from $50 to $150 based on the type and duration of the appointment. The Booking Fee is charged to the card you provide during booking. This fee is non-refundable and non-transferable and is solely for reserving the appointment time. It cannot be used towards future appointments.
Should you need to reschedule, kindly do so at least 48 hours before your scheduled time. Failure to provide this notice will result in the forfeiture of the full booking fee, with a new fee required for rescheduling. No-shows or cancellations within 48 hours of the appointment result in the forfeiture of the booking fee. Please note, we don’t accept refunds, exchanges, or credit card chargebacks. In case of payment issues, you are responsible for the owed deposit and billed accordingly. You will be required to resolve the deposit fee owed before making any future appointments.
Consultation Fee:
For Consultation ONLY appointments without a procedure done that day, there is a $50 consultation fee. The consultation fee will be applied toward your treatment cost if you choose to have a treatment on the same day as your consultation, and if there is adequate time to do so. Consultation only appointment times are 30 minutes. If you decide to NOT go forward with the treatment on the same day of your consultation, you will be charged a non-refundable $50 consultation fee. The $50 consultation fee will be applied to any treatment done within 30 days of your consultation, or the consultation fee will be forfeited. If you schedule outside of the 30 days a new booking fee will be required.
Follow-Up Fee:
Follow-up appointments at Soluma Aesthetics are offered as a courtesy for your satisfaction and addressing concerns. They adhere to the 48-hour policy. Cancellations/reschedules within 48 hours incur a $50 fee. To reschedule, make a new booking, and the fee will be refunded at your new appointment.
Late Appointments:
Your punctuality is crucial for us to provide optimal care. If you are late, we will try to accommodate while minimizing delays for other clients. While we will make every effort to perform your treatment within the remaining scheduled time, being over 10 minutes late might lead to rescheduling, forfeiting the deposit fee. Missed appointments can be rescheduled on the same day if possible, avoiding charges.
No-Show Fee:
Missed procedure appointments result in retaining the entire booking fee to compensate for the provider’s time. Similarly, if you do not show up for your scheduled follow-up appointment, a $50 charge will be applied to the card on file to cover the provider’s time. In the absence of a card on file or declined payment, a non-refundable $50 fee is required for future bookings.
Cancellation Policies and Fees:
Your treatment time is reserved for you. However, we understand that you may have to occasionally reschedule or cancel an appointment with us. We value your business and request that you respect the scheduling policies as outlined here. Cancellations under 48 hours’ notice are subject to forfeiting the full booking deposit. No-shows will be billed the entire booking fee. If no booking fee was collected, you will be charged a $50 cancellation fee. If unforeseen circumstances require us to cancel or reschedule your appointment with less than 24 hours’ notice, any cancellation fees will be waived.
Standing Appointments
We are pleased to arrange your desired spa service as a recurring appointment upon your request, based on availability in the schedule. Standing appointments are governed by our Cancellation Policy, leading to a $50 fee for cancellations within 48 hours or no-shows. Should you miss three consecutive standing appointments, we reserve the right to cancel any future standing appointments.
Pregnancy & Breastfeeding
For the safety of our clients, we do not administer injections to pregnant or breastfeeding women. While it is possible that the procedure may be safe, the lack of scientific studies to provide concrete evidence prompts us to adhere to these ethical guidelines. Our primary focus is always on prioritizing the well-being of our clients, which is why we refrain from injecting during pregnancy or breastfeeding periods.
Children, Pets and Visitors Policy:
Given our treatments’ nature and medical setting, pets aren’t allowed in treatment rooms or relaxation areas. Only service animals can accompany clients.
While we adore children, our environment isn’t suited for those under 12. For children under-18 years of age, treatments require written parental permission and supervision. Clients arriving with children or pets will be rescheduled and charged the $50 rescheduling fee.
Payment Policy
Payment for treatments at Soluma Aesthetics is due at the time of service. Quoted prices cover individual sessions, while packages are available for multi-session treatments at package rates. For cosmetic medical procedures, services often require more than one session to achieve the best outcome, and you have the option of purchasing a package/series of treatment sessions at the quoted package price.
We don’t bill insurance as we focus on elective aesthetic medicine. Full payment for packages is required before the first treatment. Prices are subject to change without notice.
We offer financing through Cherry and Care Credit. We accept Visa, Mastercard, Discover, American Express, Debit, Soluma Aesthetics Gift Certificates, and Cash. No checks are accepted.
Refunds / Returns:
All services are final sale. We do not offer refunds on services rendered. We do not offer cash refunds on purchased products. Products can be returned within 30 days with a receipt if there is a documented allergic reaction. Defective items can be exchanged within 30 days. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason. There are no refunds on treatments paid in advance, however any money paid can be used toward another treatment.
Prices and Services
Although we make every effort to keep our website and spa menu updated with our most current information, please note that prices, services, membership details, and products are subject to change at any time without notice. We encourage all clients to inquire about pricing and available services when booking your appointment.
Series of Treatments / Pre-Purchased Services:
Pre-Purchased services and packages/treatment series are valid for 12 months from date of purchase. After this 12-month period, no extensions will be granted, and any unused Pre-Purchased service or package will expire.
We are unable to process returns or reimburse any payment transaction on any medical spa packages/treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value. Remaining pro-rated balances will not include the price of promotional treatments in the package. All packages and pre-paid treatments (except laser hair removal) must be used within 1 year of purchase or they will expire. Laser hair removal packages must be used within 18 months of date of purchase, or they will expire.
Gift Certificates
Gift Certificates are valid for a year and can be used for services or products. They are non-redeemable for cash and non-refundable, even if lost, misplaced, or stolen.
Gratuity:
Gratuity is not customary for medical services performed by physicians, physician assistants, nurse practitioners, or nurses. Gratuities for spa services are optional. Gratuities may be given to the esthetician directly in the form of cash or check. Credit cards are not accepted for gratuities.
Spa Promotions:
Spa promotions and specials cannot be used in combination with any other offer, promotions, membership pricing, or third-party gift certificates. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase.
First Visit:
To allow ample time to check in and complete the initial paperwork, please complete your paperwork at home prior to your scheduled appointment. Many of the practice’s forms are available on the client portal for you to fill out at your leisure prior to your appointment.
Check-In:
To achieve a peaceful state of mind prior to your treatment, we request that you arrive at least 10 minutes prior to your scheduled appointment time.
Safety:
Your comfort and well-being are of paramount importance to us. Prior to your service, please inform us of any medical conditions including pregnancy or possibility of pregnancy, injuries, allergies, dental work within 2 weeks before or after your treatment, vaccinations, high/low blood pressure, sun/tanning bed exposure, ailments, disabilities, or illness. Our professionals will review these as well with you to help customize your treatment for your maximum benefit.
Noise
Our spa environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas.
Cell Phones
In consideration of guests, we ask that cell phones & electronic devices are turned off during the visit.
Smoking
For the comfort of all our clients, Soluma Aesthetics a smoke-free facility.
