Policies

Appointments can be reserved through the online portal on the website by clicking “book online,” or in-office. A credit card deposit is required for all appointments. The Booking Fee is applied toward services and is NON-REFUNDABLE AND NON-TRANSFERRABLE, NO EXCEPTIONS.

Booking Fees/Deposits vary from $50-$500 based on appointment type and length. The Booking Fee will be charged to the card you provide during the booking process. This fee is solely for reserving the appointment time. It cannot be used towards future appointments. Booking Fees will be forfeited if there is a CANCELLATION OR NO SHOW. Booking Fees will also be forfeited if there is a RESCHEDULING WITH LESS THAN 48 HOURS’ NOTICE, NO EXCEPTIONS.

Should you need to reschedule, kindly do so at least 48 hours before your scheduled time. Failure to provide this notice will result in the forfeiture of the full booking fee, with a new fee required for rescheduling. No-shows or cancellations within 48 hours of the appointment result in the forfeiture of the booking fee. Please note, we don’t accept refunds, exchanges, or credit card chargebacks. In case of payment issues, you are responsible for the owed deposit and billed accordingly. You will be required to resolve the deposit fee owed before making any future appointments.

If your initial appointment is rescheduled prior to 48 hours of the appointment time, the deposit/booking fee will be credited for the future rescheduled service. You may transfer the deposit for the respective treatment to a rescheduled appointment up to 2 times. Further rescheduling will require a new deposit/booking fee. If you cancel the appointment and do not reschedule, the deposit/booking fee will be forfeited and will not be refunded.

Your treatment time is reserved for you. However, we understand that you may have to occasionally reschedule or cancel an appointment with us. We value your business and request that you respect the scheduling policies as outlined here.

Should you need to reschedule your appointment, kindly make sure to do so at least 48 hours before the scheduled time. Failure to provide this notice will result in the booking fee being forfeited and an additional $100 cancellation fee will be charged to the card on file. A new booking fee will be required for rescheduling. If your initial appointment is rescheduled prior to 48 hours of the appointment time, the amount paid will be credited for to the future rescheduled service.

No-shows will be billed the entire booking fee, in addition to a $100 no-show fee. If no booking fee was collected, you will be charged a $100 cancellation fee.

Please be aware that we do not accept any refunds, exchanges, or credit card chargebacks. If there is any issue with processing the payment, you will be held responsible for the owed deposit and billed accordingly. You will be required to resolve the deposit fee owed before making any future appointments.

If unforeseen circumstances require us to cancel or reschedule your appointment with less than 24 hours’ notice, any cancellation fees will be waived. We regret any inconvenience this may cause.

Please keep in mind that appointment times are carefully arranged based on your specific procedure, and the booking fee ensures the reservation of your chosen slot.  Our Providers are booked out weeks to months ahead, and we have a significant waiting list and as a result. Last-minute cancellations do not allow us time to fill those gaps, making it challenging for us to accommodate other clients. We sincerely value your time and, in return, hope for the same consideration regarding our provider’s and client’s time. This courtesy enables us to compensate our employees for their time and maintains a higher availability of our time for you as well as others.  When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, at times our staff functions on an “on call” status and may have travelled to the spa specifically for your treatment.  For these reasons, we are obligated to compensate our staff for their time as well as make up for lost revenue. We appreciate your understanding of our cancellation policy. This will allow the Soluma Aesthetics team to continue to provide the highest quality service for you and future patients.

For Consultation ONLY appointments “Get to Know you Sessions” without a procedure done that day, there is a $50 consultation fee. The consultation fee will be applied toward your treatment cost if you choose to have a treatment on the same day as your consultation, and if there is adequate time to do so. Consultation only appointment times are 30 minutes. If you decide to NOT go forward with the treatment on the same day of your consultation, you will be charged a non-refundable $50 consultation fee. The $50 consultation fee will be applied to any treatment done within 30 days of your consultation, or the consultation fee will be forfeited. If you schedule outside of the 30 days a new booking fee will be required.

At Soluma Aesthetics, follow-up appointments are offered as a courtesy to our clients to ensure your satisfaction with the results and address any concerns. These follow-ups are treated as regular appointments and adhere to our 48-hour policy. Should you need to cancel or reschedule your follow-up within less than 48 hours, or no show, a $100 cancellation fee will be charged to the card on file. To reschedule, you will need to make a new booking and will still be subject to the cancellation policy.

Your punctuality is crucial for us to provide optimal care. If you are late, we will try to accommodate while minimizing delays for other clients. While we will make every effort to perform your treatment within the remaining scheduled time, being over 15 minutes late might lead to rescheduling, forfeiting the deposit fee. Abbreviated treatments are charged at full value, so please plan accordingly.  Missed appointments can be rescheduled on the same day if an opening is available, avoiding charges.

We are pleased to arrange your desired spa service as a recurring appointment upon your request, based on availability in the schedule. Standing appointments are governed by our Cancellation Policy, leading to a $50 fee for cancellations within 48 hours or no-shows. Should you miss three consecutive standing appointments, we reserve the right to cancel any future standing appointments.

Treatments at Soluma Aesthetics require payment upon services rendered. The quoted price for treatment is the price for each individual treatment session, unless otherwise specified in writing at Soluma Aesthetics. Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed.  For cosmetic medical procedures, services often require more than one session to achieve the best outcome. Clients are responsible for additional treatments needed to achieve desired results.

There are no refunds on treatments paid in advance, however any money paid can be used toward another treatment.

We conveniently accept Cash, Soluma Aesthetics Gift Certificates, Visa, Mastercard, Discover, American Express, ACH Debit Cards, and Debit Cards. We offer financing plans through Cherry and Care Credit. We offer in-house financing with 0% interest. We do not accept checks. We offer financing plans through Cherry and Care Credit.

Gift Certificates are available in any amount and may be used toward any service or product offered at Soluma Aesthetics (some restrictions may apply). Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced, or stolen.  Gift Certificates are not redeemable for cash. Gift Certificates expire 1 year after purchase. Please mention your gift certificate when making your appointment.

Gratuity is not customary for medical services performed by physicians, physician assistants, nurse practitioners, or nurses. Gratuities for spa services are optional. Gratuities may be given to the esthetician directly in the form of cash or check. Credit cards are not accepted for gratuities.

Spa promotions and specials cannot be used in combination with any other offer, promotions, membership pricing, or third-party gift certificates. When presented with more than one discount opportunity, we will automatically give clients the discount of greater value at the time of purchase.

To achieve a peaceful state of mind prior to your treatment, we request that you arrive at least 10 minutes prior to your scheduled appointment time.

Your comfort and well-being are of paramount importance to us. Prior to your service, please inform us of any medical conditions including pregnancy or possibility of pregnancy, injuries, allergies, dental work within 2 weeks before or after your treatment, vaccinations, high/low blood pressure, sun/tanning bed exposure, ailments, disabilities, or illness. Our professionals will review these as well with you to help customize your treatment for your maximum benefit.

Our spa environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas.

In consideration of guests, we ask that cell phones & electronic devices are turned off during the visit.

For the comfort of all our clients, Soluma Aesthetics a smoke-free facility.