Policies

A credit card and non-refundable, non-transferable Booking Fee ($50–$500 based on appointment type) are required to reserve your appointment. The Booking Fee applies toward your consultation or treatment if performed within 30 days; otherwise, it is used as a consultation fee. Same-day treatment may be possible if time allows.

Booking Fees are forfeited in the event of a cancellation or no-show. A $100 additional fee will also be charged if you cancel, reschedule, or no-show with less than 48 hours’ notice. If you need to reschedule, please do so at least 48 hours in advance to avoid penalties. Booking Fee can be transferred to reschedule up to two times; additional rescheduling requires a new booking fee. No exceptions.

We do not accept refunds, exchanges, or credit card chargebacks. Any unpaid balances must be cleared before booking future appointments.

We respectfully require at least 48 hours’ notice to cancel or reschedule an appointment. Cancellations with less than 48 hours’ notice will result in forfeiture of the Booking Fee and a $100 cancellation fee. No-shows will forfeit the Booking Fee and be charged a $100 no-show fee. Missed or late-cancelled complimentary follow-up appointments will also incur a $100 fee. If unforeseen circumstances require us to cancel with less than 24 hours’ notice, no penalties will apply. Standing appointments follow the same policy; missing three consecutive standing appointments may result in future bookings being canceled. If availability allows, same-day rescheduling may be offered to avoid additional fees.

Consultations (“Get to Know You Sessions”) require a $100 booking fee.

• If you move forward with treatment within 30 days, the fee applies toward your service.

• If you do not proceed with treatment, the fee covers the consultation time.

• Treatments scheduled beyond 30 days will require a new booking fee.

Consultations focused solely on skincare (acne, facials, peels) require booking with our esthetician and a $50 consultation fee, applied toward skincare product purchases over $150.

Please remember that appointment times are carefully reserved based on your specific treatment. Our providers are often booked weeks to months in advance with a significant waiting list. Last-minute cancellations limit our ability to accommodate other patients and impact both our staff and business operations. When an appointment is missed, it affects not only your provider’s time but also other clients waiting for care. In some cases, our staff may have traveled in specifically for your appointment. For these reasons, our cancellation policies help ensure we can fairly compensate our team and continue offering the highest level of service to all our patients. We appreciate your understanding and cooperation.

For your safety, we do not perform injections or spa treatments on pregnant or breastfeeding women. Although treatments may be safe, the lack of definitive studies leads us to follow ethical guidelines and prioritize patient well-being.

While we love children, our environment is not conducive to babies and children under the age of 12. For safety reasons, anyone under 18 must be receiving a treatment with written parental consent and be accompanied by an adult at all times.

Due to the medical nature of our services, pets are not permitted in treatment areas (service animals are allowed). Patients arriving with pets or unsupervised children will be rescheduled and charged a $100 rescheduling fee.

At Soluma Aesthetics, payment is due at the time services are rendered. All quoted prices reflect the cost of a single session unless otherwise specified in writing.

While we are committed to helping you achieve beautiful, natural results, aesthetic outcomes can vary, and additional treatments may be recommended to reach your goals. The cost of any additional treatments is the patient’s responsibility.

As an elective aesthetic practice, we do not bill insurance. We accept Cash, Soluma Aesthetics Gift Certificates, Visa, Mastercard, Discover, American Express, ACH Debit, and Debit Cards. Financing is available through Cherry, CareCredit, and our in-house 0% interest plans. Please note: checks are not accepted.

All treatments at Soluma Aesthetics are considered final sale and are non-refundable, regardless of outcome. If prepaid services are not used as intended, the funds may be applied toward other treatments of equal value.

All skincare products are also final sale. In cases where a documented allergic reaction occurs, store credit may be issued within 30 days with a valid receipt. Defective products, such as those with damaged packaging, may be exchanged for the same item within 30 days.

Please note, in accordance with federal law, prescription products are not eligible for refund or exchange under any circumstances.

Gift Certificates are available in any amount and may be used toward any service or product offered at Soluma Aesthetics (some restrictions may apply). Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced, or stolen.  Gift Certificates are not redeemable for cash. Gift Certificates expire 1 year after purchase. Please mention your gift certificate when making your appointment.

Gratuity is not customary for medical services performed by physicians, physician assistants, nurse practitioners, or nurses. Gratuities for spa services are optional. Gratuities may be given to the esthetician directly in the form of cash or check. Credit cards are not accepted for gratuities.

Your comfort and well-being are of paramount importance to us. Prior to your service, please inform us of any medical conditions including pregnancy or possibility of pregnancy, injuries, allergies, dental work within 2 weeks before or after your treatment, vaccinations, high/low blood pressure, sun/tanning bed exposure, medical or dental implants, ailments, disabilities, or illness. Our professionals will review these as well with you to help customize your treatment for your maximum benefit.

Our spa environment is one of tranquility and relaxation. Please respect all guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas.